FAQ

Who are you

How does leasing a bicycle work?

When we introduce a lease bike to your employees, we use the 'cafeteria plan'. In format employees can choose to exchange certain payment elements for their dream (lease) bike. For example: as part of a bonus, gross salary, 13th month.

How much administration will this mobility plan be?

Lease a Bike offers a fully digital and automated platform where all relevant processes and parties (employer, employee and bicycle dealer) come together. We truly make it easy to lease your dream bicycle! With one click of a button you can give every employee permission to lease a bicycle – or decline permission for that matter.

Topic

What about taxes and social security connected to a lease bike?

If the bicycle is used "regularly" for commuting, the bicycle is exempt from taxes for both employee as employer. You will save about 25% on taxes for social security. In general budget neutrality is applied for the employer and these savings will be reinvested in the lease cost of the bicycle.

Could you tell me more about the gross/net benefit for employees?

This depends on the model the company and employee or independent entrepreneur will choose. What ever plan fits, you will always enjoy financial benefits even when an company fully facilitates and does not contribute to the lease price. An employee could pay the lease costs (including maintenance and insurance package) with their gross salary. Depending on the employees tax bracket, he or she will then enjoy a tax advantage of at least 40% compared to a purchase. In our calculator you can calculate the costs and savings of a lease bicycle.

Is there a benefit in kind (voordeel alle aard) for the employee?

There is no benefit in kind (voordeel alle aard) voor employees when the bike is regularly used for commuting from home to work. It is advised to use a bike policy where the regular use is agreed between employer and employee.

What is a bicycle allowance?

With a lease bike in your near future you are already well on your way, but a bicycle allowance makes it complete! As an employer, you may pay a tax-free bicycle allowance up to 24 cent per cycled kilometer that the employee travels in commuting. There is no obligation to provide a bicycle allowance as this is separate from bicycle leasing.

Can the bike also be used for business purposed?

The bike can be used for business purposes as long as the bike is regularly used for commuting from home to work. It is not possible to use the bike only for business purposes.

How does a lease bicycle fit within our current mobility forms?

The lease bicycle if frequently offered in addition to the existing mobility plans. In addition to a lease car or usages of public transport as it fits perfectly within a mobility budget. It is also possible to offer a lease bicycle as an extra benefit.

Which bicycles can you choose from?

At Lease a Bike you can choose any bike from € 499 and up, with a free choice for all brands and types. From city to electric bike and mountain to racing bike: everything is possible, as long as it has two wheels. Even a speed pedelec is one of the options.

Where are employees able to buy a lease bicycle?

At Lease a Bike you are able to choose from over 400 bicycle dealers throughout Belgium. This could be a local store around the corner, or a specialty store somewhere in the country. You are also free to contact all these bicycle dealers for maintenance. Would you like to know which bicycle dealers are near? Simply search via our dealer locator.

What are the options regards insurance & maintenance?

All contracts concluded by Lease a Bike are standard with all-risk insurance (without own risk) and 24/7 roadside assistance. You could also add a service package of choice. For example:

1. Basic - Covers up to € 100 in repairs and maintenance per year

2. Standard - Covers up to € 150 in repairs and maintenance per year

3. Premium - Covers all repairs and maintenance without limit

Speed ​​pedelec package - Covers up to € 300 in repairs and maintenance per year



Is it possible to add some accessories to the bike?

Yes, that's possible and it is also included in the lease price. Anything that can be attached to a bicycle, will be leased with the bicycle. A helmet and lock can of course be leased. Clothing and GPS computers are not allowed.

Are there costs for the employer to become a Lease a Bike customer?

Joining Lease a Bike is free of charge.

How could an employer contribute to a bicycle lease?

Lease a Bike offers three different scenarios for offering a lease bike to employees.

1. Employer invests - The employer pays the full lease costs

2. Shared investment - Employer and employee determine the distribution of costs.     

3. Employer facilitates - The employee pays the full lease costs.



How can my employees pay for the lease costs?

Together with the employee are you free to choose to exchange the compensation elements they have available for the lease costs. Some examples of those elements are: 13th month, gross salary, downgrade of the commercial vehicle or a bonus.

Is it possible to do an early termination of the contract?

Every contract has a fixed term of 36 months, within this time it is not possible to end the lease contract.

What happens if an employee leaves the company during a lease contract?

Employer and employee mutually conclude an addendum to the employment contract before the employee is capable of starting a lease contract. Lease a Bike provides an example of this in which agreements are included in the event of premature termination. In this construction, the employer first makes sure the remaining lease funds are fully covered, to recount it to the employee. t is also possible for the employee to take over the bicycle, whereby the set price is deducted from the remaining lease installments. If an employer does not include this, Lease a Bike offers three other options to minimize the risk for the employer:

1. Employer has the option to pay off the remaining lease installments (without service and insurance costs);

2. Employer finds another employee to take over the existing lease contract;     

3. Employer can return a maximum of 4% of the active lease contracts to the lease company free of charge and without penalty. 

What happens when the lease contract of 36 months ends?

We make an offer for the employee to take over the bicycle for +- 15% of the value (new). The exact amount cannot be determined on forehand and depends on the final condition of the bicycle. If the employee is not interested in taking over the bicycle, we will take the bicycle back - free of charge. There is never a risk for the employee or employer here.

Who owns the bicycle during the lease period?

The lease company is the owner of the bicycle during the entire lease period.

What resources do I need for the platform?

Not much: a computer with an internet connection and Google Chrome or Firefox browser.

How do we process the lease contracts in our payroll?

To make the process as easy to manage as possible all lease contracts always start on the 1st of the month. If, in example, an employee picks up a bicycle the 22nd of the month, the contract starts on the 1st of the following month. For an overview of all active lease contracts, you can get an export from our platform. We provide this monthly.

I am a self-employed entrepreneur, is it possible to lease a bicycle?

Yes, it is also attractive for a self-employed entrepreneur to lease a bicycle. Nearly the same guidelines apply for employers & employees for you. You could decide to pay the bicycle in name of the company by deducting it from your salary and still enjoy the tax benefit. Talk to your accountant for the details!

Topic

Do I pay benefit of kind (voordeel alle aard) as a self-employed

You do not pay benefit of kind (voordeel alle aard) for your lease bike when you use it regularly for commuting from home to work.

What are the fiscal advantages for a self-employed of leasing in comparison to buying?

The monthly leasing costs are business costs. This will have as a result that there is a tax advantage because a lowering of the profit. The advantages of leasing a bicycle are mainly because of the low amount spread over a period of time. The average price of a bicycle is around €3000,-. By leasing a bicycle you do not have to pay this amount at once and the costs include maintenance and repair and insurance.

In addition to my lease bike, is it possible to document untaxed bicycle allowance?

The untaxed bicycle allowance can be combined with a lease bicycle. This is a maximum of 24 cent per kilometer.

Are there costs for a self-employed entrepreneur to become a Lease a Bike customer?

Joining Lease a Bike is free of charge.

What are the options regarding insurance & maintenance?

All contracts concluded by Lease a Bike are standard with all-risk insurance (without franchise) and 24/7 roadside assistance. You could also add a service package of choice. For example:

1. Basic - Covers up to € 100 in repairs and maintenance per year

2. Standard - Covers up to € 150 in repairs and maintenance per year

3. Premium - Covers all repairs and maintenance without limit

Speed ​​pedelec package - Covers up to € 300 in repairs and maintenance per year



Could I also add some accessories to the bike?

Yes, that's possible and it is also included in the lease price. Anything that can be attached to a bicycle, will be leased with the bicycle. A helmet and lock can of course be leased. Clothing and bicycle computers are not allowed.

What happens when the lease contract of 36 months ends?

We make an offer for you to take over the bicycle for +/- 15% of the value (new). The exact amount cannot be determined on forehand and depends on the final condition of the bicycle. If you are not interested in taking over the bicycle, we will take the bicycle back - free of charge.

Who owns the bicycle during the lease period?

The lease company is the owner of the bicycle during the entire lease period.

What resources do I need for the platform?

Not much: a computer with an internet connection and Google Chrome or Firefox browser.

How time-consuming will administration of this mobility plan be?

Lease a Bike offers a fully digital and automated platform where all relevant processes and parties come together. We truly make it easy to lease your dream bicycle!

How does leasing a bicycle work?

After your employer introduced Lease a Bike, you are free to choose your perfect match using the 'cafeteria plan'. In this format you can choose to exchange certain payment elements for their dream (lease) bike. For example: as part of a bonus, gross salary, 13th month.

Which bicycles can I choose from?

At Lease a Bike you can choose any bike from € 499 and up, with a free choice for all brands and types. From city to electric bike and mountain to racing bike: everything is possible, as long as it has two wheels. Even a speed pedelec is one of the options.

Topic

Is there a benefit of kind for leasing a bicycle?

There is no benefit of kind (voordeel alle aard) when you use the lease bike regularly for commuting from home to work.

Could you tell me more about taxes and social security connected to a lease bike?

If the bicycle is used "regularly" for commuting, the bicycle is exempt from taxes.

How does the the gross/net benefit work?

This depends on the model the company you work for will choose. What ever plan fits, you will always enjoy financial benefits even when the company fully facilitates and does not contribute to the lease price. You will pay the lease costs (including maintenance and insurance package) with your gross salary. Depending on your tax bracket, you will enjoy a tax advantage of at least 40% compared to a purchase. In our calculator you can calculate the costs and savings of a lease bicycle.

Can I still receive a bicycle allowance?

With a lease bike in your near future you are already well on your way, but a bicycle allowance makes it complete! A company can pay a tax-free bicycle allowance up to 24 cent per cycled kilometer the employee travels commuting. There is no obligation to provide a bicycle allowance as this is separate from bicycle leasing.

Am I the owner of the bicycle during the lease period?

No, the lease company is the owner of the bicycle during the entire lease period. After the end of the term (36 months) you will get an offer to take over the bike at a reasonable price. The moment you accept this offer, it will be yours completely.

How can I pay for the lease bike?

In agreement with your employer you can temporarily exchange a part of for example your salary for the leasing costs.

A few examples of benefits that you can trade for the leasing costs are:

  • 13th month
  • Gross salary
  • Downgrade of the company car
  • Bonus


Where can I get the lease bicycle?

At Lease a Bike you are able to choose from over 400 bicycle dealers throughout Belgium. This could be a local store around the corner, or a specialty store somewhere in the country. You are also free to contact all these bicycle dealers for maintenance. Would you like to know which bicycle dealers are near? Simply search via our dealer locator.

Is it possible to pay extra for a lease bike?

No, you have assigned a maximum amount from the employer. This is the budget from where you have to choose. If you want a more expensive bicycle, you can ask your employer to increase the budget.

What are the options with regard to insurance & maintenance?

All contracts concluded by Lease a Bike are standard with all-risk insurance (without franchise) and 24/7 roadside assistance. You could also add a service package of choice. For example:

1. Basic - Covers up to € 100 in repairs and maintenance per year

2. Standard - Covers up to € 150 in repairs and maintenance per year

3. Premium - Covers all repairs and maintenance without limit

Speed ​​pedelec package - Covers up to € 300 in repairs and maintenance per year



Is it possible to add some accessories to the bike?

Yes, that's possible and it is also included in the lease price. Anything that can be attached to a bicycle, will be leased with the bicycle. A helmet and lock can of course be leased. Clothing and bicycle computers are not allowed.

What happens when the lease contract of 36 months ends?

We make you an offer to take over the bicycle for +/- 15% of the value (new). The exact amount cannot be determined on forehand and depends on the final condition of the bicycle. If you are not interested in taking over the bicycle, we will take the bicycle back - free of charge.

What are the costs for an employee to lease a bike?

There are no extra costs to use the service of Lease a Bike. An employer is free to choose between to facilitate or financially compensate the lease bike. What way your employer chooses, compared to a private purchase of a new bicycle you can always save up to 40% cheaper with a lease bicycle. This is because you can exchange your gross salary for the lease bike and therefore have a tax advantage. You can already calculate your costs and savings via our calculator.

What resources do I need for the platform?

Not much: a computer with an internet connection and Google Chrome or Firefox browser.

My bike is stolen, what do I do?

First report your stolen bike at the police. It is important that you have the two original keys of the bike and that the number of the bike frame is mentioned on the police report. You can find the number of the frame on our platform. Afterwards you can go to a Lease a Bike dealer and together you file the digital theft report. You will receive a replacement bike for a maximum of 7 days. The dealer will make sure you will a receive a bew bike. Luckily for you we will let your current contract running. There is no own risk for theft.

There is damage to my bicycle, what should I do?

If you have any damage to your bicycle, go to your Lease a Bike dealer as soon as possible and fill in the damage form together. If the bicycle dealer cannot repair the damage immediately, you are entitled to a replacement bicycle for a maximum of 7 days (note: only if you lease an e-bike or speed pedelec). There is no own risk on damage claims.

What to do when I need roadside assistence?

No problem! We work together with the VAB and roadside assistance is included in your contract. You can contact the VAB and they will help you as soon as possible.

How do I become a Lease a Bike-dealer?

By filling the registration form on the website. After this we will receive all information needed to partner up. The moment everything is ready and accepted, you will receive a message in your mailbox to confirm your account.

How do I login to your platform?

This is possible via the website or at the top right of this page, where you will find the login button. Please mind the first time you log in via the activation link in the e-mail. If this did not work, there probably was too much time between creating your account and your activation (safety first!). If this happens, you can easily get a new link by going to this link and clicking on ‘forgot password’. Enter your e-mail address and you will receive a new link.

Tip: give our login page an asterisk in your browser so that you are able to find it quickly and help your new customers find their dream bike!


Topic

How do I become a Lease a Bike dealer?

Yes! After you are registered via our registration form on the website, we will create an account for you. Once this has been created, you will receive an email to confirm your account.

Are there registration or subscription costs associated with Lease a Bike?

There are no costs to sign up or use the platform.

Klopt het dat er een maximumbedrag geldt bij een klant?

Ja, de werkgever bepaalt per werknemer het maximum budget voor de fiets. Wat het precieze bedrag is, zie je direct nadat je de bestelcode van de werknemer ingevoerd hebt bij aanmaken contract. Het is belangrijk dat zowel de werknemer als de fietshandelaar zich aan deze richtlijnen houdt. We vragen je ook om dit te bevestigen door onderaan de pagina een vakje aan te vinken waarmee je dit bevestigt.

Is there is a maximum amount for a customer?

Yes, as the employer determines the budget per bicycle you will see the exact amount immediately after you have entered the employee's order code. It is important that both the employee and the bicycle dealer adhere to these guidelines. We also ask you to confirm this by ticking a box at the bottom of the page.

Can a customer also lease accessories with the bicycle?

Yes, that's possible and it is also included in the lease price. Anything that can be attached to a bicycle, will be leased with the bicycle. A helmet and lock can of course be leased. Clothing and GPS computers are not allowed.

Do I also have to save the customer in my own system?

Yes, we recommend you to do this. If a bicycle needs to be ordered, it is handy to save name, address and telephone details of the customer. This way you are able to inform the customer when the bicycle has arrived.

Does Lease a Bike sell every brand and type of bicycle?

Yes, we sell all brands and all types of bicycles: from e-bike to racing bike and from mountain bike to speed pedelec. Even an electric bicycle is available.

What do I do when there is a customer who wants to start leasing bikes?

It is important that the customer first checks whether his/her company is already connected to Lease a Bike. If this is not the case, it is best that he/she mentions to the HR manager that he/she would like a lease bike. The HR manager can then contact us. Alternatively, the client can contact us directly, and we will then contact the company.

Tip: Always give the customer a Lease a Bike flyer.

How can you bring in customers for leasing?

As a dealer you can bring in customers if you are part of our network. Contact us if you have companies in your local network who want to start leasing!

How is the commission calculated?

This will be calculated on the total amount of the bicycle - including accessories.

Do I have to sign a contract to become a Lease a Bike bicycle dealer?

Yes! After you are registered via our registration form on the website, we will create an account for you. Once this has been created, you will receive an email to confirm your account and sign the contract with Lease a Bike digitally.

How does it work with service & maintenance?

For service and maintenance, you can go to the Lease a Bike service portal. You will find a link to the service portal in the Lease a Bike portal. Here you can claim your maintenance and repairs.

What are the steps I should take when a customer comes with a damage claim?

In case of damage, an employee will come to your shop. You can then fill in the online damage and/or theft form available on our platform.

What do I do when a bike is stolen?

The customer reports it to the police and you can report it via the online damage and/or theft form on our platform. Lease a Bike is the contact person and forwards the form to our insurance company, which pays out the money.

What can I claim in the service platform?

Service and maintenance can be claimed from the maintenance platform. Warranty claims can be submitted to the brand itself. This is done through the normal channels known to your dealer. Damage and theft must be reported on the Lease a Bike damage and/or theft form.

What about warranty claims?

Warranty claims can be made with the brand itself, through the normal channels known to the dealer.

  • You can contact Lease a Bike for service and maintenance claims;
  • You can contact Lease a Bike for damage claims;
  • You can contact the manufacturer for warranty claims.
Is roadside assistance included in the leasing contract?

Each contract includes roadside assistance in case the employees get stuck on the road.

How does the maintenance platform work with my current POS system?

The maintenance platform connects different cash register systems to the platform. Check the list below to see if your cash register system is included:

  • Cyclesoftware (+31 (0)73 30 30 050 or info@cyclesoftware.nl)
  • Vendit (+31 (0)10 25 80 500 or info@vendit.nl)
  • Wilmar (+31 (0)343 44 15 96 or info@wilmarinfo.nl)
  • Adsoft (+32 (0)9 357 23 71 or info@adsoft.be tel: )

Is your cash register registration system not linked yet? Please contact the helpdesks of Cyclesoftware, Wilmar, Vendit or Adsoft respectively. For this your username and password are needed (see mails from Ubench).

What if I do not have a POS system?

You don't necessarily have to have one; you can also work directly in the Lease a Bike maintenance platform. A working internet connection is a prerequisite.

What should I do if I fail to log in to the maintenance platform?

Please contact us if you have any questions about logging in, the content or budget of the service package or if you want to make a request via the platform and need assistance.

What happens if the budget of the service & maintenance package is exceeded?

In this case, you are reimbursed partly Lease a Bike. The excess of the annual budget of the employee must be invoiced directly to the employee.

How do I start an application in the service platform?

After you have logged in, you will see 6 tiles. Click on the first tile: "New request". Fill in the frame number or the contract number of the customer. If your request is interrupted, there is a number in the lower right corner for each tile where you can pick up the request again. You can then go through the rest of the tiles.

How do I know which Service and Maintenance package the customer has?

The selected service and maintenance package is linked to the frame number. The frame number can be found in the LEASE A BIKE platform. The options are: Basic (up to €100 / year), Standard (up to €150 / year), Speed-pedelec (up to €300 / year) and the Premium package (no limit).

How do I complete my application?

Your request will be available under the "Request approved" tile. Finish the process here by entering the correct dates and then create the invoice with your own reference (invoice number). Send it and save the PDF created in the platform for your internal records. After this, the invoice will automatically be sent to us and paid to you.

Forgot password?

Have you forgotten your password? Then you can click on “forgot password” via the login page. Enter your e-mail address and you will receive a link by e-mail to create a new password.

What resources do I need for the platform?

Not much: a computer with an internet connection and Google Chrome or Firefox browser.

How is data protection guaranteed on the Lease a Bike platform?

Our platform complies with all guidelines of the General Data Protection Regulation (GDPR) and is continuously tested for security.

What are the steps when a new customers comes in my store?

Step 1 - Log in to the platform

Go to the platform and login with your mail and password.

Step 2 - Customer information

The customer has an email from lease a bike with the following information:

• Order code 

• Company guidelines 

Step 3 - New contract

a) In the platform you see at your left "contracts". There you see an overview of all running contracts and you can start a new contract by clicking "new contract". Here you fill the order code of the customer.

b) Agree to follow the company guidelines of the customer.

Step 4 - Finalize contract

a) Fill out the chosen bicycle and the service & maintenance package

b) The customer receives a contract between him/her and his/her employee and after agreeing will receive a pincode. You fill out the pincode, the serial number of the bike and check her/his ID.

Ready!

What do I need to file a new customer?

You can start a new contract when the customer (employee of a company) has received an order code of the employer. The employee receives that code after the employer has signed a contract with Lease a Bike.

I cannot select the article number or the brand of the bike?

It may be that the item or the brand is not in the selection, in which case another manufacturer can be selected. It is very important that the exact description of the model and article number are noted. These ensure that the bicycle is insured at new value in the event of theft. The amounts can be entered without separators for thousands.

How do I login to the platform?

This is possible via the website or at the top right of this page, where you will find the login button. Please mind the first time you log in via the activation link in the e-mail. If this did not work, there probably was too much time between creating your account and your activation (safety first!). If this happens, you can easily get a new link by going to this link and clicking on ‘forgot password’. Enter your e-mail address and you will receive a new link.

Tip: give our login page an asterisk in your browser so that you are able to find it quickly and help your new customers find their dream bike!

My question is not here.