Appendices Cover Agreement

Lease a Bike

APPENDIX A: SERVICE CONDITIONS

ARTICLE 1 – ROB SERVICE PACKAGE

1.1 When concluding the rental contract, the renter is obliged to select a repair, maintenance, and tire service package for the LO. With regard to this “service package,” the renter can choose from one of the following four options:

Basic ROB service package: service costs related to repair, maintenance, and/or tire service are reimbursed up to an amount of €100.00 gross (including VAT) per year. Service costs exceeding this amount are borne by the lessee.

Standard ROB service package: service costs related to repair, maintenance, and/or tire service are reimbursed up to an amount of €175.00 gross (including VAT) per year. Service costs exceeding this amount are borne by the tenant.

Premium ROB service package: all service costs related to repair, maintenance, and/or tire service are reimbursed.

Plus ROB service package: service costs related to repair, maintenance, and/or tire service are reimbursed up to 330 euros gross (including VAT) per year. The Plus ROB service package is included as standard in the rental rate when choosing a speed pedelec. The Basic, Standard, and Premium ROB service packages do not apply when renting a speed pedelec. Service costs exceeding this amount are at the expense of the renter.

1.2. In consultation between the lessee and LEASE A BIKE, other service packages may be offered to users. In this case, these packages will be made available to users via the LAB platform. The service conditions as described in Appendix 1 also apply to these service packages.

1.3. All ROB service packages cover repairs, annual maintenance, and/or service work caused by wear and tear that affects the safety or proper functioning of the LO. Service requests submitted during the last 6 months of the rental contract will be assessed by LEASE A BIKE and will only be honored if the service request is necessary for the safety or proper functioning of the LO. If LEASE A BIKE is of the opinion that the necessity referred to in the previous sentence is lacking (to be determined at its own discretion), the service request may be rejected by LEASE A BIKE.

1.4 The prices and structure of the various ROB service packages are reviewed annually by LAB BE. LAB BE is entitled to make changes to the ROB service packages. These changes only apply to new rental contracts.

ARTICLE 2 – Exceeding the ROB service package

2.1 Before commencing the actual implementation of the Rental Contract, the Employee shall inform the Dealer that the Lease Bike is owned by the leasing company through LAB BE and that the dealer may not initially charge the costs to the Employee.

2.2 If the dealer is requested by an Employee to perform service work on the Lease Bike as part of the ROB service package, the Dealer shall check the outstanding budget with LAB BE before commencing its work.

2.3 If LAB BE informs the Dealer that the costs associated with the annual inspection (in whole or in part) fall outside the applicable ROB service package or exceed the annual maximum budget, the Dealer must inform the Employee thereof. The Employee must agree in writing (e.g., by email) that these activities (in whole or in part) will be at his/her own expense. If the Employee is not willing to do so, the Dealer is not entitled to carry out the inspection. However, in order to protect the safety of the Employee and the value of the Lease Bike, the Employee may not refuse to agree to the service work that is necessary for the safety or proper functioning of the Lease Bike. Any failure by the Employee to comply with the obligations laid down in this provision will be considered a serious breach by the Employee. In that case, the Employee is obliged to compensate the Employer and/or the leasing company for any damage resulting from this. The Employer and/or the leasing company are entitled to have the necessary service work carried out at the Employee's expense. The Employee indemnifies the Employer for these costs and will reimburse them to the Employer upon first request.

ARTICLE 3 – Other service conditions for maintenance and non-damage

3.1 Repairs that are necessary as a result of an event or damage incident as referred to in the Damage Protection Conditions in Appendix B will be assessed and settled in accordance with the aforementioned Damage Protection Conditions.

3.2 The Employee will not incur any costs for replacing tires as a result of normal wear and tear. The costs of replacing tires will be charged to the Employee in the event of improper use of the Lease Bike or excessive wear and tear due to, for example, structurally low tire pressure.

Replacement transportation to bridge the period during which the Employee cannot use the Lease Bike due to maintenance, repairs, and tire replacement is not included in the rental. The costs of replacement transportation (e.g., a rental bike) are borne by the Employee.

APPENDIX B: DAMAGE PROTECTION CONDITIONS

The term "renter" in these Terms and Conditions of Damage Protection means not only the renter, but also the user to whom the renter has made the LO available.

ARTICLE 1 – Damage protection includes:

1.1 External damage such as:

(Collision) damage to the LO;
Damage to the LO caused accidentally by the renter;
Damage while the LO was parked (such as vandalism);
Damage in the form of theft or loss of the LO;
Damage to the LO (if the LO is found and recovered after theft).

ARTICLE 2 – IN CASE OF DAMAGE TO THE LO, THE FOLLOWING APPLIES

2.1 The renter must limit the damage as much as possible and bring the LO to the supplier as soon as possible. For this, the renter can go to the supplier who delivered the LO or to one of the participating Lease A Bike (LAB) suppliers (see www.lease-a-bike.be/en). The LAB-supplier repairs the damage and the repayment costs are paid directly to the supplier. The supplier is responsible for an itemised repair bill.

2.2 If not covered by Roadside Assistance (see Appendix C), the renter has, up to an amount of 200.00 euro per year:

right to reimbursement of costs for the transport as a result of an insured damage, in case of loss of operational reliability of the LO after an accident, technical defect or theft up to a maximum of 100.00 euro;
right to reimbursement of rental bike costs from the 2nd day up to 20.00 euro per day and up to 100.00 euro per claim. The supplier will add the cost of the rental bike to the repair bill.

2.3 If the repair costs exceed the insured amount minus the residual value, this is considered a total loss. In that case, no repairs will be made, but a new LO will be delivered. This new LO may not be more expensive than the original LO.

2.4 Accessories that are included in the lease contract and that are attached to the LO, are also covered by damage protection.

ARTICLE 3 – DAMAGE PROTECTION DOES NOT INCLUDE:

Damages that are covered by the manufacturer's warranty, including recalls and serial damage.
Accessories such as tools, spare parts, repair kits, drinking bottles and bicycle pumps that are not included in the renting contract and are separately connected to the LO.
Other parts mounted afterwards on the LO.
Damages caused by participation in cycle races and events with time measurement, where the aim is to reach the highest possible speed.
Damages caused deliberately by the renter.
Embezzlement.
Maintenance and inspection costs.
Damages because the driver of the LO was under the influence of alcohol, drugs or medicines to such an extent that driving is forbidden by law, or if the driver refuses to co-operate with an investigation into this.
Damages as a result of manipulation / modification of the drive system or safety system by conversion, installation or subsequent additions.
Damage caused by failure to comply with service, maintenance and repair instructions;
Wear and tear and gradually affecting weather conditions (such as scratches or damage to paintwork).
Damage to tyres, mudguards, chain guard, cable, bell, lights and damage caused by scratches and scrapes. This is compensated if at the same time there is damage to the rest of the LO.
Damage to the battery, while the battery is still working or damage to the battery as a result of a charging device other than that permitted by the manufacturer.
Damage due to normal use (i.e. traces of use and normal wear and tear).
Damage to parts and accessories that are not part of the lease contract and upholstery.
Damages ascertained at the time of the return of the LO.
Damage caused by war, riot or insurrection, terrorism, nuclear energy or radiation.

ARTICLE 4 – IN CASE OF THEFT AND LOSS:

4.1 The renter must take the original police report (stating the frame number of the LO) and the two original lock keys to the supplier.

4.2 The supplier checks all documents and contacts LAB. LAB takes care of the damage settlement.

4.3 The supplier helps the renter with the further settlement.

4.4 LAB settles the damage directly with the supplier after LAB has received all necessary documents.

4.5 If the stolen/lost LO is found afterwards, the renter contacts LAB as the owner of the LO remains.

ARTICLE 5 – DAMAGE PROTECTION DOES NOT APPLY:

5.1 If the LO was not locked or if the original keys cannot be given to LAB. At least 1 key must have traces of use.

5.2 If the LO is not equipped with an ART* (category 2 or higher for bikes and E-bikes, category 3 or higher for Speed Pedelecs) approved lock.

5.3 For bicycles without a fixed lock, such as All Terrain Bikes ("ATB") and racing bicycles that are not secured with an ART-approved cable lock to an immovable object, such as a fixed bicycle rack, tree or other object anchored to the ground.

5.4 With regard to freely accessible batteries, accessories or electronic controls, unless these are also secured or personally kept.

5.5 Theft of an ATB or road bike left visible in a motor vehicle with no signs of forced entry to the motor vehicle, or left on a bicycle or roof rack.

ARTICLE 6 – OTHER

6.1 The damage protection is only applicable if the renter of the LO is sufficiently careful. The renter must have done his best to prevent theft, loss, misplacement or damage. This is a tricky subject, because it often depends on the specific situation. The starting point is whether the lessee of the LO could reasonably have taken better measures to prevent damage. If that is the case, the damage is not covered by the damage protection.

6.2 Examples are:

If the LO is unattended and not locked;
if the keys are left unattended in clothing, bag or wardrobe;
If, when keys are lost, replacement keys are made and LAB is not notified.

6.3 If the damage is not covered by the damage protection according to these Damage Protection Terms, the Renter has to pay the damage to the LO himself.

6.4 In case of a damage case, the lessee may be required to transfer any claims under other insurances to Grenke.

ANNEX C: BREAKDOWN TERMS

ARTICLE 1 – Grenke has sub-contracted the provision of breakdown services under the rental agreement to LAB. The services included therein are hereinafter referred to as "Roadside Assistance". In these Breakdown Assistance Terms, "User" means the actual user to whom the Renter has made the LO available. The breakdown assistance is subcontracted to VAB.

VAB

Statutaire naam: VAB NV

Vestigingsadres: Pastoor Coplaan 100 – 2070 Zwijndrecht

Telefoonnummer: +32 3 253 62 55

E-mailadres: [email protected]

Website: www.vab.be

BTW nummer: BE 0436 267 594

1.1 With Roadside Assistance, when the LO is immobilised, the User is entitled to technical (roadside) assistance and the preparation of the LO if it concerns minor interventions (brakes, tyres, chain, etc.) at the location where the User is situated. Assistance can also be requested at home in the event of technical immobilization of the bicycle.

1.2 If repairing the bicycle en route is not possible or will take longer than 45 minutes according to the mechanic, the User is entitled to transport him/herself and a maximum of one pillion rider to the starting or finishing point of the bicycle tour or to the bicycle repair shop. There is no entitlement to breakdown cover for breakdowns that fall outside the aforementioned criteria.

1.3 Breakdown Assistance is only offered for the LO whose rental contract was established via the LAB-Platform.

1.4 Breakdown Assistance is only available in Belgium (or within the Benelux, if applicable under your contract).

1.5 Roadside Assistance is only provided at locations which are freely accessible for the VAB assistance vehicle, at the discretion of VAB or the mechanic involved.

1.6 The right to roadside assistance starts 24 hours after the day that the LO is made available to the User and is valid for the duration of the rental contract for the LO.

1.7 Roadside assistance is provided 24 hours a day, 365 days a year.

1.8 Users do not pay any call-out charges, labour or material costs.

1.9 Roadside Assistance is only valid for the User and is not transferable. Roadside assistance is only offered to the User and only upon presentation of a valid identification document.

1.10 Breakdown Assistance can only be called via the LAB service line +32 3 253 62 55. The User has to give his breakdown policy number for identification purposes.

1.11 If the LO does not appear valid at the time of the request for assistance, the User will have to sign a document in which he agrees to pay the costs of the intervention by VAB before any services are provided, if afterwards it appears that the User was not entitled to breakdown assistance.

1.12 Cancellation of the request for assistance when a mechanic has already been called in may mean that the costs already incurred will be charged to a maximum of €145.00. The User will bear these costs. The same applies if the LO is not covered by the Roadside Assistance.

1.13 Roadside Assistance is valid for the duration of the rental contract for the LO. As soon as the rental contract ends, the Roadside Assistance ends as well.

ARTICLE 2 – General exclusions:

Interventions resulting from incidents that do not immobilise the LO.
Repair costs by the bicycle repairers and possible maintenance costs.
Costs resulting from services not requested from LAB-Assistance.
Any damage, breakdown or accident that occurs during races or organised tours.
This agreement does not cover theft or damage of objects or accessories of the LO as a result of breakdown or accident.
Assistance to the LO that is already at a recognised bicycle shop or repairer.
Removal of the LO by order of the authorities or the police
All cases of abuse and/or fraud.
Breakdown as a result of negligent maintenance
Interventions that are requested in places that are not accessible to intervention vehicles (e.g. forest path...)
Medical assistance to the User
Telephone charges to reach the assistance centre
Lost keys of a bicycle lock
Cost of spare parts or equipment fitted/used during the intervention. These costs will be invoiced by VAB to the Rental Company, which will in turn invoice those costs to the Renter via the LAB Platform in accordance with the Service Conditions as provided in Appendix A above.

APPENDIX D: RETURN PROTOCOL

ARTICLE 1 – DEADLINES & RETURN

1.1 The LO must be returned to the business address of Grenke or to the custodian appointed by Grenke within 14 days of the end of the rental contract. If the depositary appointed by Grenke is the supplier, the supplier will check the LO on the basis of this Collection Protocol. The findings regarding the condition of the LO will be recorded in writing by the supplier in an inspection report. This inspection report is not only signed by the supplier, but also by the renter (or user to whom the renter has made the LO available).

1.2 Once the full term of the lease contract has been completed and all rental payments have been made, the lessee, or the user to whom the lessee has made the LO available, will be given the option to purchase the LO in the condition it is in at the time of the aforementioned inspection and as set out in the inspection report. If the LO is taken over, Grenke and LAB give no guarantee whatsoever regarding the quality and/or the state of the LO on the date of taking over.

ARTICLE 2 – INTAKE CONTROL

2.1 During the inspection by the supplier it is also assessed whether all parts and accessories that belong to the LO are present and whether the traces of use are in relation to the purpose and the duration of use of the LO. A distinction is made between acceptable traces of use and unacceptable traces of use (damage).

2.2 The following criteria are used to assess whether the LO has been returned with all parts that belong to the rental contract:

The LO must be returned in original condition (presence of battery, luggage carrier(s), lights, etc.);
All keys (minimum 2) must be present;
The guarantee certificate must be present (this only applies if the LO is handed over prematurely, i.e. before the full term of the lease contract is completed), and
All accessories included in the Interest Contract must be present.
In case the LO is a Speed Pedelec, the certificate of registration (part vehicle and part domicile), the certificate of conformity and the certificate of cancellation of the number plate have to be handed in as well.

2.3 If, during collection, it appears that not all parts belonging to the hire contract have been handed in, they must be handed in within 5 working days at the latest. If this term is exceeded, the costs for replacement of the parts concerned are at the expense of the renter. The following criteria are used to determine whether the traces of use on the LO are acceptable:

the LO must be fully functional;
The LO must be in sufficient state of repair, and
The traces of use are a result of normal use or normal wear and tear.

2.4 If it appears that the LO does not meet the criteria with regard to acceptable signs of use, the reasonable repair costs, to be determined by Grenke, are charged to the lessee.

2.5 Below is a (non-exhaustive) list of usage traces that are considered unacceptable (damage):

Parts not working;
missing parts;
Breakage, severe deformation or dents in parts;
deep scratches and abrasions which do not disappear when polished;
Damage or corrosion to the paintwork (e.g. due to bird droppings, stickers or sea climate);
Improperly repaired parts;
holes, corrosion or damage as a result of disassembly of accessories;
defective or cracked saddle;
defective inner and/or outer cables (brake or gear cable).

As an indication of the unacceptable traces of use considered by Grenke, some examples are given below. In case of doubt, the judgement of the rental company, tested by a recognised supplier of the brand concerned, is leading.

APPENDIX E: ADDITIONAL OBLIGATIONS FOR RENTING SPEED PEDELECS

1.1 LAB is responsible for applying for registration of a speed pedelec with the “Vehicle Registration Service” (“DIV”).

1.2 In this context, the supplier will ensure that a copy of the so-called E705 and the Certificate of Conformity (“COC”) are sent to LAB together with a completed registration form.

1.3 The DIV registration form will indicate that (i) the registration will be in the name of the rider or LAB and (ii) the registration certificate for the speed pedelec will be delivered to LAB.

1.4 LAB will ensure that (i) the DIV receives the aforementioned documentation and (ii) the registration of the speed pedelec is successfully completed.

1.5 LAB undertakes to pay all costs relating to the registration of the speed pedelec with the DIV, including any costs for sending or receiving the license plate.

1.6 LAB will ensure that copies of the following documents are made available to the lessor via the LAB platform:

the E705 form
Certificate of Conformity (COC)
both parts of the complete proof of registration (part 1/vehicle and part 2/domicile)
signed rental contract + confirmation of delivery of speed pedelec